AVAILABLE POSITIONS

1.  Customer Service/Marketing Representative

This is a key position is often the first point of contact with our organization so it is critical that it is a positive one.

The position primarily involves answering the phones and chats and providing “Level 1” phone support.    There are no scrips, so we are looking for this person to listen, think and answer questions.   We are looking for exceptional phone etiquette, customer service skills, and a confident phone voice.

During slower times we will ask that you place outbound calls to parents who have applied for scholarships, educating them on the next step in the process of working with us, calling for missing information needed to complete an application, and calling families about upcoming events.

This is not a receptionist position or sales position.   Customer service is part of our marketing team.   We are being pro-active in our customer service by reaching out to people who have applied to us instead of waiting for them to call us with questions.

We are busy! This position requires someone willing to show-up on time and work as part of a team.

Although we are a flexible employer, this position requires someone who can work full-time in our office. It is not a work from home position.

There are plenty of growth opportunities and the ability to be a part of something we think is pretty great.

 

Qualifications and Skills

The right person will:

Have an entrepreneurial spirit.

Exhibit strong verbal skills.

Enjoy speaking on the phone.

Be able to think on their feet, not just read a script on the phone.

Be proficient with Microsoft Office products, including Excel and Outlook.

Need to pass a background check.

Benefits:

We take care of our team and strive to be a responsible employer. We offer:

competitive pay
casual work environment
paid holidays
paid vacation days
healthcare, vision, and dental benefits

Job Type: Full-time

Salary: Competitive

Experience:

Call Center: 1 year (Preferred)
Customer Service: 1 year (Required)

Job Duties:

Answer incoming customer inquiries

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company’s customer service policies

Other duties as requested.

 

TO APPLY FOR THIS POSITION: 

E-mail resume and cover letter to info@arizonatuitionconnection.com with the subject line: ‘Customer Service’.  Thank you!


4. Training Scheduler / Coordinator

One of the keys to the growth of our organization is the Coaching sessions we host to educate parents and CPA offices around the state.  We are looking for someone to establish and coordinate these training sessions. To be clear, we are not looking for you to present at the training, but to coordinate the scheduling, promoting, pre-training and post-training checklist.  Basically, candidate must manage all the details required for a successful training session.  Strong organizational and customer service skills are imperative for this position.


Qualifications and Skills

The right person will:

Be extremely detail oriented and be able to demonstrate strong organizational skills.

Be proficient with Microsoft office products, particularly with Outlook.

Can work quickly and independently.

Exceptional verbal and written skills.

Candidate must live less than 20-minute commute to the 101 and Via de Ventura.

Although we are a flexible employer, this position requires someone who can work full-time in our office. It is not a work from home position.

Candidate must be able to pass a detailed background check.

Benefits:

We take care of our team and strive to be a responsible employer. We offer:

competitive pay

casual work environment

paid holidays

paid vacation days

healthcare, including dental and vision

Job Type: Full-time

Salary: Competitive

Schedule:

Monday to Friday

TO APPLY FOR THIS POSITION: 

E-mail resume and cover letter to info@arizonatuitionconnection.com with the subject line: ‘Training Coordinator’.  Thank you!